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Frequently Asked Questions

PROMOTION

What is the promotion?
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We are offering our consumers a KIDS GO FREE voucher with every promotional Vileda product purchased. The promotional voucher entitles the holder to ONE FREE CHILD ENTRY to any one of the participating Merlin venues.
How long does the promotion run for?
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The promotion will begin on 08.05.17 and will close on 29.03.18. Any purchases made outside of the promotional period will not be accepted. Any claims to redeem the promotional vouchers after the closing date will not be accepted.
Do I need to buy a Vileda product to redeem a KIDS GO FREE voucher?
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Yes, to acquire and redeem the KIDS GO FREE voucher, you must purchase a promotional product. Once you have purchased your promotional product, remove the promotional leaflet (mop handlewrap, tag or label) and cut out the voucher.

Promotional leaflets can be found on the following Vileda products:

• Vileda SuperMocio 3Action XL Mop
• Vileda SuperMocio Bucket & Torsion Wringer
• Vileda SuperMocio Microfibre & Cotton Mop
• Vileda 1, 2 Spray Mop
• Vileda Magic Mop
• Vileda Magic Mop Flat
• Vileda Active Max Mop
• Vileda DuActiva Broom
• Vileda Easy Wring & Clean Turbo Mopping Kit
How many times can I redeem a KIDS GO FREE voucher?
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You can only redeem one KIDS GO FREE voucher for the duration of the promotional period.
How old do I have to be to redeem a KIDS GO FREE voucher?
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You must be 18 or older to participate in this promotion and redeem your KIDS GO FREE voucher.
What age does my child need to be to redeem a KIDS GO FREE voucher?
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• 14 years and under at SEA LIFE in Blackpool, Weymouth, Scarborough, Brighton, Gweek, Great Yarmouth, Loch Lomond and Oban; and the Jurassic Skyline in Weymouth.
• 15 years and under at SEA LIFE in London, Birmingham, Bray (Ireland) and Scarborough.
• 16 years and under at LEGOLAND Discovery Centre, Manchester and SEA LIFE in Manchester.
• 11 years and under at the Alton Towers Resort.

REDEEMING YOUR VOUCHER

How do I redeem my KIDS GO FREE voucher?
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To redeem your KIDS GO FREE voucher, you must first purchase a promotional product.

You’ll then need to remove the promotional leaflet (mop handlewrap, tag or label) and cut out the voucher from the leaflet.

Present the cut-out voucher along with your original itemised till receipt at the entrance to any of the participating venues.
When can I redeem my KIDS GO FREE voucher?
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The promotion will begin on 08.05.17 and will close on 29.03.18.

KIDS GO FREE vouchers are valid until 29.03.18. Exclusions: 25.12.17 at all venues, and any secondary ticketed events/hotel events/concerts/Christmas events at all attractions.

Please check the attraction websites before planning your visit.

Any purchases made outside of the promotional period will not be accepted. Any claims to redeem the promotional vouchers after the closing date will not be accepted.
Where can I redeem my KIDS GO FREE voucher?
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The KIDS GO FREE voucher can be redeemed at ONE of these venues:
a) At these SEA LIFE centres & Sanctuaries:
• SEA LIFE Birmingham
• SEA LIFE Great Yarmouth
• SEA LIFE Loch Lomond (Glasgow)
• SEA LIFE Blackpool
• SEA LIFE London
• SEA LIFE Brighton
• SEA LIFE Manchester
• SEA LIFE Weymouth
• SEA LIFE Bray (Ireland)
• Oban Sanctuary
• Gweek Sanctuary
• SEA LIFE Sanctuary Hunstanton
• SEA LIFE Sanctuary Scarborough
b) The Alton Towers Resort;
c) LEGOLAND Discovery Centre, Manchester.

ISSUES/PROBLEMS

I have been asked to present my itemised till receipt to redeem my KIDS GO FREE voucher, but I no longer have it. What do I do?
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The terms and conditions state that the original itemised till receipt is to be kept for the duration of the promotion and needs to be presented along with the KIDS GO FREE voucher at the entrance to any of the participating venues.

Without this, you can’t redeem your KIDS GO FREE voucher.